Legal, Policies & Compliance

1. Acceptance & Service Overview

By registering an account, provisioning IoT devices, or accessing ThingsInterConnected ("the Platform", "we", "us", or "our"), you agree to be bound by these Terms & Conditions. ThingsInterConnected provides cloud-based multi-tenant software-as-a-service (SaaS) for IoT device telemetry ingestion, alert automation, fleet analytics, and operational dashboards.

2. Account Registration & Tenancy Security

Users are responsible for safeguarding their login credentials, tenant workspace API keys, and device connection tokens. You agree to notify us immediately of any unauthorized access. Each tenant workspace operates in an isolated cryptographic and database silo; attempts to probe, exploit, or bypass multi-tenant isolation are strictly prohibited.

3. Acceptable Use Policy

You agree not to use the platform to:

• Transmit malicious payloads, botnet traffic, or spoofed hardware telemetry.
• Conduct denial-of-service (DoS/DDoS) attacks or automated load stress against telemetry endpoints without written consent.
• Reverse engineer, decompile, or extract the platform's proprietary algorithms and GenAI data insights models.

4. Subscription Plans & Resource Limits

Features, device quotas, telemetry ingestion frequencies, retention windows, and GenAI-powered Data Insights credits are determined by your chosen plan (Free, Starter, Pro, Enterprise). Exceeding plan quotas may result in temporary device ingestion throttles or notification prompts to upgrade your plan tier.

5. Service Level & Availability

We target an operational uptime of 99.9% for core MQTT/HTTP telemetry ingestion endpoints. Scheduled maintenance windows will be communicated in advance via your dashboard or registered billing email.

6. Governing Law & Dispute Jurisdiction

These terms are governed by the laws of India. Any legal dispute or claim arising out of these terms shall be subject to the exclusive jurisdiction of the competent courts in Bengaluru, Karnataka, India.

1. Information We Collect

We collect and process the following categories of data:

• Account & Billing Data: Name, work email address, company name, phone number, and GSTIN (for Indian B2B tax invoicing).
• Device Telemetry Data: Sensor values (temperature, pressure, vibration, status flags, timestamps), device identifiers (UIDs, MAC addresses), and connection logs.
• Usage & Audit Logs: User actions within the dashboard, API invocations, and session tokens.

2. How We Use and Protect Data

Your telemetry data is used solely to render your operational dashboards, trigger automated alerting rules, and compute fleet analytics. We enforce industry-standard security measures:

3. Payment Card Data Security

All subscription payments are processed securely through certified Level 1 PCI-DSS compliant payment aggregators (such as Razorpay). ThingsInterConnected does not store or process raw credit card numbers or banking passwords on its servers.

4. Retention & Erasure

Telemetry data is retained based on your tenant's subscription retention window (e.g. 15 days on Free, 30 days on Starter, 90 days on Pro). Tenants can export or purge their device telemetry at any time from platform settings.

5. Compliance with DPDP Act

In accordance with the Digital Personal Data Protection (DPDP) Act of India, users may request access, corrections, or deletion of their personal identity records by emailing our privacy desk at support@thingsinterconnected.com.

1. Subscription Cancellation

You can cancel your subscription at any time directly through your tenant workspace dashboard (Settings → Billing) or by submitting a written request to support@thingsinterconnected.com.

• Upon cancellation, your subscription will not automatically renew at the next billing cycle.
• You will continue to have full access to your paid tier's features, device quotas, and retention history until the end of your current paid billing period.

2. Refund Eligibility Window

We want you to be completely satisfied with ThingsInterConnected:

3. Refund Turnaround & Processing SLA

Approved refunds are processed back to the original method of payment (such as the original UPI account, debit/credit card, or net banking account):

• Once initiated, the refund will typically reflect in your account within 5 to 7 business days, depending on your bank's processing cycles.
• A confirmation receipt and credit notification will be emailed to your registered billing email address.

4. Plan Upgrades & Prorated Billing

When you upgrade from a lower plan (e.g., Starter to Pro) mid-cycle, the unused time of your current plan is calculated as an immediate credit, and you are only charged the net prorated difference for the remainder of the billing period.

1. 100% Digital Electronic Delivery

ThingsInterConnected provides cloud-hosted software and API services. No physical products, hardware boxes, or physical media are shipped to your address under standard software subscriptions.

2. Instant Service Provisioning

Upon successful payment confirmation via our payment gateway:

• Your tenant workspace is provisioned instantaneously (within 0–5 minutes).
• Upgraded resource quotas (e.g., expanded device slots, extended telemetry retention, CSV data export permissions) are unlocked immediately in your dashboard.
• A payment confirmation receipt, GST invoice, and workspace access link are transmitted electronically to your registered email address.

3. Shipping Costs

Because delivery is entirely digital and electronic, there are zero shipping charges or handling fees applicable to any software subscription.

4. Non-Delivery / Access Issues

If you experience any delay in receiving access credentials or plan activation after payment, please contact our support team at support@thingsinterconnected.com with your transaction reference ID for immediate assistance within 4 business hours.

For any inquiries regarding your account, technical support, legal notices, or payment questions, please reach us via the following official channels: